Frequently asked questions

No. Checkout works without one. You get an order confirmation by email and that email is your receipt and your tax invoice.

You get a confirmation email with an order number within a few minutes. If it has not arrived, check the junk folder before you worry, then send us the email address you used and we will find it.

If it has not been packed, yes. Message us straight away with the order number. Once the label is printed we cannot pull it back, and it becomes a return instead.

We cannot merge orders after the fact. Place the second order and message us the two order numbers, and if they have not shipped we will pack them together and refund the extra delivery.

Not yet. Card payments are not switched on. You place the order, we record it, then we email you to confirm stock and arrange payment before anything is dispatched. Nothing is charged on this site today.

Free standard on orders over $99. Under that it is a flat $9.95. Express is $14.95 on any order and is never free.

Orders placed before 12pm AEST on a business day go out the same day. Standard is usually 2 to 5 business days to a metro address and 3 to 8 to a regional one. Express is next business day inside the Australia Post express network.

Yes, both, on standard and express.

No. Australia only at the moment.

Aerosols, some nail products and most fragrances cannot fly. They go by road, and road freight to the west and the north adds days. If your order contains an aerosol, that is almost always the reason.

Scans lag parcels, so give it a business day. If it has been still for 5 business days, contact us with the order number and we will open an investigation with the carrier.

30 days from delivery, on anything unopened and unused with the seal intact.

Not on change of mind. Opened cosmetics, haircare, skincare, brushes and applicators cannot be resold, so they cannot come back for hygiene reasons. Faulty products are a separate case and are always covered.

You do on a change of mind return. We do when the item is faulty, damaged in transit, or not what you ordered.

We process it within 5 business days of the parcel reaching us. Your bank usually adds a couple more days before it shows.

Photograph the box and the contents before unpacking further and send us the photos the same day. We replace or refund and we cover the postage.

Yes. Everything is bought through authorised Australian distribution, sealed, in date, with batch codes intact. We do not deal in grey market stock.

Brands redesign packaging constantly and often run two designs at once through a changeover. The formula and the size are what matter, and both are on the product page.

We can tell you what the brand says a product is for and we can point you at the ingredient list. We are not stylists or dermatologists, and we will not pretend otherwise. For anything medical, see a professional.

Usually yes. Use the notify option on the product page and you get one email when it is back, with no marketing attached.

No. We sell retail to the public. Trade pricing and salon only colour lines come from the brand distributor.

We use them to fulfil your order and answer your messages. We do not sell them and we do not pass them to advertisers. The full detail is in the privacy policy.

No. This site runs no third party analytics, no advertising pixels and no tracking cookies. Your cart is stored in your own browser.

Every marketing email has an unsubscribe link, and it works on the first click. Order emails are transactional and keep coming while the order is live.